How to request deletion
Requesting account deletion
Deleting your account is a manual request handled by our support team — there is currently no self-serve delete button inside the app. To request deletion:
- Email support@sumartinc.com from the email address associated with your Sumart account, with the subject line "Delete My Account."
- We'll confirm receipt of your request within 1 business day.
- We'll verify the request and complete deletion within 30 days, then send you a confirmation email once it's done.
⚠️
If you're on a paid plan, deleting your account does not automatically cancel your Stripe subscription. Please cancel your subscription first (Account → Cancel Subscription) or mention it in your deletion request, so you aren't billed after your account is removed.
What gets deleted
Data that is deleted
- Your name, email address, and login credentials
- All budget data — bills, transactions, and deposit history
- Savings goals
- Credit card and loan records you've entered
- AI-generated financial reports and summaries
What may be retained
Data that may be kept
Some limited data may be retained beyond deletion, where required:
- Billing records: Stripe payment history may be retained as required for tax, accounting, and fraud-prevention purposes, separate from your Sumart account.
- Support communications: Emails related to your deletion request may be retained for up to 2 years for support quality and compliance purposes.
- Anonymized/aggregated data: Data that has already been fully anonymized and cannot be linked back to you may be retained indefinitely.
Outside of the exceptions above, your personal and financial data is permanently deleted from Sumart's systems within 30 days of a confirmed request.
